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FAQs

CAN I SHOP ON MY OWN?

This all depends on the level of service you have purchased. If you have purchased one of our “assisted” design packages, you will be doing a lot of the shopping yourself anyway. If you have purchased one of our more full-service options, you have hired me to design and complete a vision for your space and I ask that you do not purchase items because that selection may not be a fit for the design, space or budget. You will receive a detailed Specification for items to be purchased direct. If you have your eye on something in particular, you can add it to the Pinterest board I’ve set up for you.

WHAT ADDITIONAL COSTS CAN I EXPECT?

I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen. For a very detailed explanation of possible hidden costs, please read the provided Hidden Costs document.

 

DO YOU WORK WITH CONTRACTORS?

Yes. I love working with other design professionals to create your custom space. I prefer to use professionals that I have worked with on previous projects, so I can refer you to a trusted contractor, but I am happy to work with a contractor hired by the client. Peppermint does not provide contractor services, so independent architects and contractors are an integral part of the process.

HOW DO I PLACE AN ORDER?

Once you receive a Proposal you have three days to either accept or decline the item. For acceptance, a signed copy of the proposal or approval on Factory projects along with full payment is required to place an order. No item will be ordered by us until we receive a signed proposal and full payment.

 

CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED?

Custom orders cannot be canceled. These are special-order items created exclusively for you, so manufacturers will not take cancellations or returns. In stock items can usually be canceled or returned, but there is often a restocking fee. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on cancelled orders.

HOW LONG DO PROJECTS LAST?

This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable variables both on and off-site that are out of my control. The client, as well as all professionals hired to work on the project, are expected to not cause unreasonable delays in the project.

 

WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE TO THE SCOPE?

Since we work hourly, increasing the scope is not a problem. If the scope widens significantly beyond what is laid out in the contract, we will amend the contract. Please be advised that increasing the scope will, in most cases, affect both the project timeline and budget.

WHEN ARE PAYMENTS DUE?

Proposals are due with payment within three days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices more than 30 days past due will accrue a 10% late fee per month and all work will cease until invoice is paid.

 

WHAT ABOUT THE "B" WORD?

Budget is such an off-putting word. We prefer to think of projects as something to invest in, rather than budget for, but whatever you call it, we can work with it! Whether you are looking for a completely custom masterpiece or more along the lines of Pottery Barn or a mix of the two. Having an investment (budget) plan is very important for the project running smoothly and for your expectations to be met.

WHAT IF I HAVE CONCERNS ABOUT AN ITEM?

Please bring these to my attention immediately and we will discuss your concerns and if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours.

 

HOW ARE ITEMS DELIVERED?

If ordered through Peppermint, we prefer to perform one large installation of all your furnishings and accessories. Items purchased by us go into a licensed, bonded, insured and climate-controlled facility awaiting installation. We prefer not to deliver items to client’s homes directly or in multiple trips. Clients are responsible for all shipping, storage, & delivery fees. Delivery of items purchased directly by the client are handled by the client.

WHAT IS THE DIFFERENCE BETWEEN A SPECIFICATION & PROPOSAL?

A Specification is a document in which I provide the details for you to purchase an item yourself. You will pay the vendor directly. A Proposal is a document where I am requesting payment for items so that I can purchase the item on your behalf. Proposals are payable to Peppermint.

 

 

 

 

 

 

 

 

 

HOW SHOULD I COMMUNICATE WITH YOU?

We are here for you! Have a question or problem? Forgot to tell us something or found something to share? Feel free to contact us, and we will do our best to respond promptly. There are caveats to that. however. Any communication received after hours Monday – Friday will be answered the next day, and communication over the weekend is not guaranteed. We like a little time off now and then, too! We prefer written communication to come in the form of emails so it’s easier to keep everything organized. But, it is 2018 and texting is an amazing tool in our busy lives, so that’s OK within reason, too. And of course, you can always call! All communication, whether it be calls, emails, texts or smoke signals is billable in 5-minute increments.